Deloitte/Salesforce Customer Experience Management Conference | Crowdsignal.com

Deloitte/Salesforce Customer Experience Management Conference

June 17, 2014 - Prague, Czech Republic

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Q.1

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Q.2

Plenary sessions

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Pavel Šiška, Deloitte: Trends and best practice in multichannel sales
Polly Sumner, Salesforce: Salesforce 1 Keynote
Patrick Callewaert, Deloitte: Customer Success
Steve Bradford, Salesforce: Customer Success

Pavel Šiška, Deloitte: Trends and best practice in multichannel sales

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Polly Sumner, Salesforce: Salesforce 1 Keynote

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Patrick Callewaert, Deloitte: Customer Success

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Steve Bradford, Salesforce: Customer Success

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Q.3

Break-out sessions

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Banking: Michael Parker, Deloitte
Banking: Stephen Pendry, Salesforce
Insurance: Darshan Chandarana, Deloitte
Insurance: Derek McDonnell, Salesforce
Telco, Energy, Utilities and Media: Andrea Laurenza, Deloitte
Telco, Energy, Utilities and Media: Dario Di Bella, Salesforce

Banking: Michael Parker, Deloitte

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Banking: Stephen Pendry, Salesforce

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Insurance: Darshan Chandarana, Deloitte

1 (Poor) 2 (Fair) 3 (Good) 4 (Very good) 5 (Excellent)

Insurance: Derek McDonnell, Salesforce

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Telco, Energy, Utilities and Media: Andrea Laurenza, Deloitte

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Telco, Energy, Utilities and Media: Dario Di Bella, Salesforce

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Q.4

Were the topics relevant?

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No

If not, what other topics would you suggest for future sessions?

Q.5

Was the conference format effective, i.e morning plenary session and afternoon break-out sessions?

Yes
No

If not, what other structure or format would you suggest for future sessions?